My Booking Process Explained
Ok, possibly not the most entertaining of subjects, but I hope that this will help to explain how you can make sure that I can be part of your special event.
Check out my website – am I what you want?!
Firstly, have a good rummage round my website and social media accounts. I try to make sure that what I post and write is an accurate reflection of what you would experience of my services, so make sure that you like what you can see!
Using the contact me page, drop me a message with your email address and telephone number. I will aim to respond within 48 hours of initial contact, so if you haven’t heard from me, please do check your junk emails as sometimes my replies end up there. Do please include an approximate location and date of your event as those can really help me to check my diary to make sure that I can help.
I will give you a quote
Once we have made sure that I am available on your desired date, I will need to know how long you would like me to play for. I don’t tend to quote by the hour, but by the ‘part’ of your event (see my FAQs for more information), so that if timings change it won’t affect your booking with me. I also only take one booking per day so if timings change completely, that’s never a problem! The quote that I provide you includes all travel costs (I have standard fees for all events in Kent, Surrey, Sussex, Hampshire, Berkshire and Buckinghamshire). The only potential additional charge will be for extra music choices (see below).
You accept the quote!
Once you are happy with the quote and would like to proceed with a booking, let me know and I will pencil you into my diary. I am afraid that I cannot hold a date without receiving a signed booking form and deposit, so please don’t assume that the date is yours at this point!
I send you a booking form
To make a firm booking, I will ask you for some details (names, address, telephone numbers, address of the venue and timings of the day) and then send you a booking form. Why do I ask for all of this, rather than sending you a blank form? Well, that’s partly because I used to find it a little difficult to read some people’s handwriting (!) but more importantly so that you can check that I have interpreted everything as you were expecting.
You sign and return the form, along with the deposit
Once you are happy that I have the correct details, you need to sign the booking form that I have sent you and return it with a deposit. I ask for 50% of the agreed fee as a deposit. This is non-transferrable and non-refundable as it’s to hold a specific date in my diary, however if things do change I can always see what I can do. The deposit can be paid by bank transfer or a cheque with the booking form. Once they have arrived I send you receipt of the payment, and confirm that everything is in place.
What happens next?
At any point after your booking is confirmed, we need to start sorting out the finer details. These will include confirmed timings, location of where you would like me to set up and, of course, your choice of music. The number of pieces that I will need confirmed from you will vary according to the type of event, and you are more than welcome to leave me to make a choice of music that I know would work well, but we can see what you would like to definitely hear (or not!) and go from there. If you would like to come and have a chat with me personally about this, just let me know and we will get a date in the diary for you t pop over. At the latest, I will need all the details finalised by no later than two months before the date of the event, as this will then give me enough time to ensure that all your music choices are practised and ready to go! I also ask that you settle the remaining 50% of the fee by this point as well, just so that everything has cleared into my account before the Big Day.
The Big Day!
We are there! All the planning and panicking (well, maybe just a little!) is over and you can sit back and enjoy your event, knowing that you will be able to enjoy some relaxing harp music! By getting everything confirmed before will mean that I won’t need to bother you on the day, and you can enjoy the music. Please do come and say ‘hello’, it’s always nice to meet you!
Every event is different (which is why I have the best job in the world!) so this process may not quite fit for you, which is absolutely fine. Just let me know how things would work best for you.